Privacy Policy huat365

1. Introduction

huat365 ("we", "our platform" or "huat365") is an online sports betting and casino platform operator that operates under international licensing. We are committed to protecting the privacy and data security of every user who registers or uses our services.

This Privacy Policy describes the types of information we collect, how that information is used, who it may be disclosed to, and your rights as the data owner. This document applies to all users of the huat365.one website, our mobile application, and any related services we provide.

By using the huat365 platform, you acknowledge that you have read, understood and agreed to this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform.

2. Information We Collect

In order to provide a safe, responsible betting service that meets licensing requirements, huat365 collects various types of information from its users.

Information provided directly by the user:

• Full name as it appears on official identity documents
• Identity card number (MyKad) or passport for identity verification purposes
• Date of birth to verify age eligibility (21+)
• Active email address and mobile phone number
• Current residential address
• Payment method information including e-wallet details, bank account details for FPX and crypto wallet addresses
• Account password in encrypted form

Information collected automatically:

• IP address, device type and operating system used
• Web browser type and version
• Login session data including access time and date
• Betting activity records and transaction history within the platform
• Session cookie and functional cookie data
• Technical error logs and platform diagnostic data

3. Purpose of Using Information

huat365 uses the information collected for the following purposes, all aimed at improving the safety, reliability and quality of our services for Malaysian players:

• Identity and account verification: Ensuring every registration is valid and that the player has reached the minimum age of 21
• Financial transaction processing: Handling deposits via Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency (USDT, BTC, ETH) as well as withdrawals securely
• Fraud and money laundering prevention: Meeting AML (Anti-Money Laundering) and KYC (Know Your Customer) requirements under our international licensing
• Service improvement: Analysing usage patterns to improve platform experience, speed and functionality
• Service communications: Sending account-related notifications, transaction confirmations and important platform updates
• Customer support: Enabling our 24/7 support team to handle any enquiries or account issues effectively
• Legal compliance: Meeting the requirements of regulatory bodies, licensing authorities and relevant authorities

We will not use your information for any purpose other than those stated above without first obtaining your explicit consent.

4. Sharing with Third Parties

huat365 respects your privacy and will not sell or rent your personal information to any third party for marketing or commercial purposes. However, there are specific circumstances where sharing information is necessary and lawful:

• Payment service providers: Transaction information is shared with approved payment processors to enable deposits and withdrawals to proceed smoothly and securely
• Game software providers: Minimum technical data required to operate games and verify betting results
• Regulatory and licensing bodies: Reports required under the terms of our international licensing
• Legal authorities: Information required when ordered by a court or authorised law enforcement body
• Approved business partners: Only with your explicit consent and subject to strict confidentiality agreements

All third parties we work with are required to meet data protection standards equivalent to our own policy and are not permitted to use your information for any purpose other than what has been agreed.

5. Data Security

The security of your personal information is huat365's top priority. We implement multiple layers of technical and operational protection to ensure your data is always kept safe:

• 256-bit SSL encryption for all data transmission between your device and our servers
• Encryption of sensitive data in the database using industry-grade encryption algorithms
• Multi-layer access controls with two-factor authentication for internal systems
• Continuous 24/7 monitoring of suspicious activity within the system
• Regular security audits by qualified independent parties
• Incident response procedures that are tested and maintained on a regular basis
• Security awareness training for all staff who handle user data

While we make every effort to use the best protection measures available, no system can be guaranteed to be completely secure. Should any security breach materially affect your data, we will notify you within a reasonable time by email or in-platform notification.

6. Cookies and Tracking Technology

huat365 uses cookies and similar tracking technologies to ensure the platform functions properly and to give you the best experience. The following are the types of cookies we use:

• Session cookies: Required to maintain your login session so you do not need to log in again each time you navigate to a new page
• Security cookies: Used to detect unauthorised access attempts and protect your account
• Functional cookies: Store your preferences such as display language and other personal settings
• Analytical cookies: Collect anonymous information about how users interact with the platform for service improvement purposes

You can control cookie settings through your web browser at any time. Please note that disabling certain cookies may affect platform functionality, including the ability to log in to your account.

7. User Rights Regarding Personal Data

As the owner of your personal data, you have the following rights which can be exercised at any time by contacting our support team:

• Right of access: Request a copy of the personal information we hold about you
• Right of rectification: Update or correct information that is inaccurate or out of date
• Right of erasure: Request deletion of your personal data in certain circumstances, subject to mandatory record-keeping requirements
• Right to restriction of processing: Request that we limit how we process your data in certain situations
• Right to object: Object to the processing of your data for certain purposes such as direct marketing
• Right to data portability: Receive your data in a machine-readable format for transfer to another service

To exercise any of these rights, please contact us via live chat on the platform or by email at [email protected]. We will process your request within a reasonable time and respond in accordance with the relevant legal requirements. We may require identity verification before processing certain requests to protect the security of your account.

8. Data Retention Period

huat365 retains your personal information only for as long as necessary for the purposes stated in this policy or as required by law and licensing authorities.

• Active account data: Retained for the duration your account is active and for a period after account closure to meet licensing requirements
• Financial transaction records: Retained for the period specified by international licensing requirements and relevant financial regulations
• Security and audit logs: Retained to enable investigations in the event of any security incident or dispute
• Customer support communication data: Retained for quality control purposes and to resolve any disputes that may arise

Once the specified retention period has ended, your information will be securely deleted or anonymised so that it can no longer be personally linked to you.

9. Child Protection and Age Restriction

huat365 strictly requires that our betting platform is for individuals aged 21 and above only. This is an absolute requirement and cannot be compromised.

We do not knowingly collect or process personal information from individuals below the specified age limit. Every account registration requires strict age verification, and any account found to belong to an underage individual will be closed immediately.

If you believe we have unintentionally collected information from an underage individual, please contact us immediately at [email protected]. We will take prompt action to investigate and delete the relevant data.

10. Amendments to This Privacy Policy

huat365 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other relevant circumstances.

Any material changes to this policy will be communicated to you via in-platform notifications or by email to the address registered on your account. The "Updated" date at the top of this document will always reflect the latest version.

Continued use of the huat365 platform after changes are published will be considered your acceptance of the amended Privacy Policy. If you do not agree with the changes, please stop using the platform and contact us to close your account.

11. How to Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please do not hesitate to contact us:

• Live chat on the platform: Available 24/7 for immediate responses in Malay and English
• Email: [email protected] — for enquiries that require documentation or further details

Our privacy team will take your enquiry seriously and aim to provide an accurate response within a reasonable time. For requests relating to personal data rights, please include your account information and the type of request you wish to make to help speed up the process.